Cancellation Policy

At SHIBORI INDIAN, we understand that sometimes you may need to change your mind after placing an order. This Cancellation Policy explains when an order can be cancelled and how cancellations are handled.

By placing an order on our website, you agree to the terms mentioned below.

Customers may request cancellation of an order within 1 hour of placing the order, provided the order has not yet entered processing, stitching, customization, packing, or dispatch.

To request a cancellation, please contact us as soon as possible:

Email: help.shibori.ind@gmail.com
Phone / WhatsApp: +91 8347554018

Please provide your order ID along with the cancellation request.

Cancellation requests received after the order has entered processing or dispatch may not be accepted.

Once an order has been processed, packed, customized, stitched, altered, or handed over to the courier, it may no longer be possible to cancel the order.

In such cases, the customer may need to receive the order and follow our Return & Refund Policy if the product is eligible for return.

Orders containing products that are

• Customized
• Personalized
• Custom-stitched
• Tailored
• Altered
• Made-to-order

may not be cancelled once processing, stitching, tailoring, or customization has started.

This is because such products are prepared specifically according to the customer's requirements.

Any applicable cancellation or refund for such orders will be handled according to the circumstances and our applicable policies.

SHIBORI INDIAN reserves the right to cancel an order in circumstances including, but not limited to:

• Product being unavailable or out of stock
• Incorrect product pricing or website information
• Payment failure or payment-related issues
• Incorrect or incomplete customer information
• Delivery limitations to the provided location
• Suspicious or fraudulent transactions
• High-risk orders
• Repeated COD refusal or non-acceptance
• Failure to verify a COD order
• Technical or operational issues
• Other circumstances where fulfillment of the order is not reasonably possible

If SHIBORI INDIAN cancels an order after receiving a successful prepaid payment, the eligible amount will be refunded according to our Return & Refund Policy.

If an eligible prepaid order is successfully cancelled before processing, the applicable refund will be initiated to the original payment method.

The actual time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

Refunds will be processed according to the applicable refund terms mentioned in our Return & Refund Policy.

For COD orders, no advance product payment may be required.

However, SHIBORI INDIAN may verify COD orders before processing.

If a customer wishes to cancel a COD order, the cancellation request should be made within 1 hour of placing the order and before processing begins.

Once the order has been processed, packed, or dispatched, cancellation may no longer be possible.

Repeated cancellation, refusal, or non-acceptance of COD orders may affect the availability of COD for future purchases.

Customers are responsible for providing accurate:

• Name
• Phone number
• Email address
• Shipping address
• Pin code
• Product or customization details

If an order cannot be fulfilled because incorrect or incomplete information was provided, SHIBORI INDIAN may contact the customer to resolve the issue.

If the issue cannot be resolved, the order may be cancelled.

Additional costs arising from incorrect information, reshipping, or failed delivery may be applicable where permitted under our Shipping Policy.

Once an order has been dispatched and handed over to the courier, it cannot normally be cancelled through our standard cancellation process.

If you no longer wish to keep the product, please receive the order and check whether it qualifies for return under our Return & Refund Policy.

Refusing a shipment at the doorstep does not automatically guarantee a refund or cancellation.

Orders placed during:

• Sale periods
• Festival promotions
• Limited-time offers
• Discount campaigns
• Special promotional events

may be subject to additional cancellation conditions displayed at the time of purchase.

Any specific cancellation terms shown for a promotional product or offer will take precedence for that particular order, subject to applicable law.

Cancellation applies to an order before it has been processed or dispatched.

A return applies after the customer has received the product and the product meets the eligibility requirements under our Return & Refund Policy.

Customers should not treat cancellation and return as the same process.

Submitting a cancellation request does not automatically mean that the order has been cancelled.

Cancellation is considered successful only after SHIBORI INDIAN confirms the cancellation.

If the order has already entered processing, packing, customization, stitching, or dispatch before the cancellation request is received or processed, the cancellation may not be possible.

For cancellation requests or order-related assistance, please contact us:

SHIBORI INDIAN

Email: help.shibori.ind@gmail.com

Phone / WhatsApp: +91 8347554018

Customer Support: 11:00 AM to 6:00 PM Monday to Saturday

Business Address: F-116, Tapi Arcade, Abrama Rd, Mota Varachha, Surat, Gujarat 394101.

Please mention your order ID when contacting us so that we can assist you quickly.

Note: Cancellation, return, exchange, and refund requests are subject to the applicable policies of SHIBORI INDIAN and applicable law.