At SHIBORI INDIAN, we want you to love what you buy. We take pride in offering thoughtfully designed Indian wear with a focus on quality, comfort, and craftsmanship.

To maintain product quality and ensure a fair experience for both our customers and our brand, we have established the following Return, Exchange, and Refund Policy.

Please read this policy carefully before placing an order.

We accept returns only for eligible products that meet the conditions mentioned in this policy.

To be eligible for a return or exchange:

• The product must be unused and unworn.
• The product must be unwashed and unaltered.
• All original tags and labels must be attached.
• The product must be returned in its original packaging.
• The original invoice/order details must be available.
• The product must not have any stains, makeup marks, perfume smell, damage, or signs of use.

Returns may be rejected if the product does not meet these conditions.

Return / Exchange Request

You must contact SHIBORI INDIAN within 3 days of delivery to request a return or exchange.

Defective / Damaged / Incorrect Products

If you receive a product that is

• Damaged
• Defective
• Incorrect
• Different from the product you ordered

You must report the issue within 48 hours of delivery.

Requests received after the applicable timeframe may not be accepted.

For damaged, defective, or incorrect orders, an uncut and clear unboxing video is strongly required to help us verify the condition of the package and product at the time of delivery.

The video should clearly show:

1. The sealed package before opening.
2. The package being opened.
3. The product and its packaging.
4. The product tag/label.
5. The defect, damage, or incorrect product received.

For claims involving transit damage, missing items, or an incorrect product, failure to provide adequate evidence may affect our ability to approve the request.

Unless specifically mentioned otherwise on the product page, eligible ready-to-wear products may be considered for return or exchange if they meet all conditions of this policy.

Eligible products must be:

• Unused
• Unworn
• Unwashed
• Unaltered
• With original tags attached
• In original packaging
• Free from stains, odour, damage or signs of wear

The following products are generally not eligible for return or exchange:

• Customized or personalized products
• Made-to-order or specially tailored products
• Products that have been altered
• Products marked as Final Sale / Non-Returnable
• Products without original tags
• Products without original packaging
• Products that have been worn or washed
• Products with stains, makeup marks, perfume smells, or other signs of use
• Hygiene-sensitive products, where applicable

Exception: A non-returnable product may still be considered if it has a verified manufacturing defect or if the wrong product was shipped.

To request a return or exchange:

Contact our customer support team within the applicable timeframe.

Email: help.shibori.ind@gmail.com
Phone / WhatsApp: +91 8347554018

Support Hours: 11:00 AM to 6:00 PM
Monday to Saturday

Please include:

• Order ID
• Customer name
• Product name
• Reason for return/exchange
• Photos or video showing the issue, where applicable
• Your preferred resolution

Our team will review your request and may ask for additional photographs, videos, or information before approving the return or exchange.

Once approved, we will provide the return instructions.

The product must be shipped back or handed over for pickup within 3 days of return approval, as instructed by SHIBORI INDIAN.

If SHIBORI INDIAN Is at Fault

If you receive:

• The wrong product
• A manufacturing-defective product
• A damaged product attributable to transit or handling

SHIBORI INDIAN will bear the applicable return shipping cost and arrange a pickup where feasible.

If the Return Is Due to Customer Preference

For eligible returns due to reasons such as change of mind, preference, or incorrect fit, the customer may be responsible for the applicable return shipping charges, as communicated at the time of return approval.

Customers are advised to use a reliable, trackable courier service and retain proof of dispatch until the return is completed.

All returned products are subject to a quality inspection.

A return may be rejected if the product shows:

• Signs of wear
• Washing
• Alteration
• Stains
• Makeup marks
• Perfume or other strong odor
• Missing tags
• Damaged packaging
• Missing accessories
• Any other signs of use or damage caused after delivery

If a return fails our quality inspection, the product may be sent back to the customer at the customer's cost.

We offer exchanges on eligible products, subject to availability.

If the requested size, color, or product is available, we may process the exchange after receiving and inspecting the returned item.

If the requested replacement is unavailable, SHIBORI INDIAN may offer an alternative resolution such as store credit or a refund, subject to the applicable circumstances and policy.

Exchange requests caused by customer preference or size selection may be subject to applicable shipping charges.

Refunds are processed only after the returned product has passed our quality inspection.

Prepaid Orders: Approved refunds will generally be issued to the original payment method used to place the order.

Cash-on-Delivery (COD) Orders: Approved refunds for COD orders will generally be processed through NEFT/IMPS or another applicable bank-transfer method to the bank details provided by the customer.

Customers may be required to provide accurate bank account information for processing the refund.

Refund Processing Time : Once the return has been received and approved after inspection, refunds will generally be processed within 5–7 business days.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Where applicable, if an exchange cannot be fulfilled, SHIBORI INDIAN may offer store credit instead of a refund.

Unless otherwise stated, store credit will be valid for 6 months from the date of issue.

Store credit cannot be exchanged for cash.

Products purchased during sales, promotions, or special offers may have different return or exchange conditions.

If a product is marked "Final Sale / Non-Returnable" at the time of purchase, it will not be eligible for return or exchange except in cases of verified manufacturing defects or incorrect fulfillment.

The applicable return conditions displayed on the product page or communicated at the time of purchase will apply.

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order ID
• Clear photographs of the product
• Clear photographs of the packaging
• Unboxing video, where available/required
• Description of the issue

After verification, we may provide an appropriate resolution, which may include:

• Replacement
• Exchange
• Refund

Where the issue is confirmed to be attributable to SHIBORI INDIAN, applicable return shipping costs will be borne by us.

Shipping charges depend on your location.

Orders may be cancelled only if the cancellation request is received within 1 hour of placing the order and before the order enters processing, packing, or dispatch.

Once an order has entered processing, packing, customization, or dispatch, cancellation may no longer be possible.

If cancellation is approved for a prepaid order, the eligible refund will be processed to the original payment method.

For international orders, customs duties, import taxes, local taxes, and other government charges are generally non-refundable.

If an international return is accepted, the customer may be responsible for applicable return shipping costs and customs formalities unless the return is due to an incorrect product or verified defect attributable to SHIBORI INDIAN.

SHIBORI INDIAN reserves the right to refuse a return, exchange, or refund if we reasonably suspect:

• Fraudulent activity
• Misuse of the return policy
• Repeated excessive returns
• Product tampering
• False or misleading claims
• Products being worn, altered, or damaged after delivery

Repeated misuse of the return policy may result in restrictions on future orders or returns.

• Please check the size guide before placing your order.
• Minor differences in color may occur due to lighting, photography, and individual screen settings and may not qualify as a defect.
• Slight variations in fabric texture, print, or craftsmanship may occur due to the nature of certain Indian textiles and handcrafted processes.
• Please keep your order packaging and invoice until you are completely satisfied with your purchase.
• All return and exchange requests are subject to verification and quality inspection.

For any questions regarding returns, exchanges, or refunds, please contact us:

SHIBORI INDIAN

Email: help.shibori.ind@gmail.com
Phone / WhatsApp: +91 8347554018

Support Hours: 11:00 AM to 6:00 PM Monday to Saturday

Return Address: F-116, Tapi Arcade, Abrama Rd, Mota Varachha, Surat, Gujarat 394101.