Privacy Policy

Last Updated: September 14, 2026

SHIBORI INDIAN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SHIBORI INDIAN is powered by Shopify, which enables us to provide the services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information, depending on how you interact with our services and as permitted or required by applicable law:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address

• Payment card information
• UPI details
• Transaction details
• Payment confirmation
• Other information required to process your payment

Payment information is processed securely through third-party payment service providers. We do not intentionally store complete payment card details on our own systems.

If you create an account with us, we may collect:

• Username
• Password
• Account preferences
• Wishlist information
• Other account settings

1.4 Transaction Information

We may collect information relating to your shopping activity, including:

• Products you view
• Products added to your cart
• Products added to your wishlist
• Products purchased
• Returns, exchanges, or cancellations
• Previous transactions

1.5 Communications With Us

We may collect information you provide when you contact us, including information shared through customer support inquiries, emails, messages, or other communications.

1.6 Device & Usage Information

When you visit our website, we may automatically collect information such as

• IP address
• Device type
• Browser type
• Operating system
• Network connection
• Pages viewed
• Time spent on our website
• Referral sources
• Website interaction and navigation information
• Cookies and similar tracking technologies

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, contact us, or otherwise provide information.
• Automatically through our services, including through cookies and similar technologies when you browse our website.
• From our service providers, when they provide technology, payment, analytics, shipping, customer support, or other services on our behalf.
• From partners or other third parties, where permitted by applicable law.

We use your information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Process returns and exchanges
• Remember your preferences
• Manage your account
• Maintain your wishlist and cart
• Provide customer support
• Enable product reviews
• Recommend products that may be relevant to you
• Improve our website and shopping experience

Where permitted and with your consent where required, we may use your information to:

• Send promotional emails
• Send SMS or WhatsApp communications
• Inform you about new arrivals
• Share offers and promotions
• Show relevant advertisements
• Promote products and collections that may interest you

We may use personal information to:

• Authenticate accounts
• Protect our website and customers
• Detect and prevent fraudulent transactions
• Investigate suspicious or illegal activity
• Maintain the security of our services

We may use your information to:

• Respond to customer inquiries
• Provide order confirmations
• Send shipping and delivery updates
• Communicate regarding returns or exchanges
• Provide customer support
• Maintain our business relationship with you

We may use or disclose information when necessary to:

• Comply with applicable laws
• Respond to valid legal requests
• Respond to government or law enforcement requests
• Investigate disputes
• Enforce our terms and policies
• Protect our rights, customers, or services

We do not sell or trade your personal information.

However, we may share personal information with trusted third parties when necessary to operate our business and provide our services.

We may share information with Shopify and service providers that assist us with:

• Website hosting
• Payment processing
• Data analytics
• Customer support
• Cloud services
• Order fulfillment
• Shipping and delivery
• Website technology

Payment information may be shared with trusted payment gateways to securely process your transactions.

We may share your name, phone number, and shipping address with logistics and delivery partners so your order can be delivered to you.

Where permitted by law and applicable consent requirements, we may work with marketing and analytics providers to understand website activity, improve our services, and communicate relevant offers.

We may disclose information when you specifically request or consent to such disclosure.

We may disclose information when required to:

• Comply with applicable laws
• Respond to court orders or legal processes
• Respond to government authorities
• Prevent fraud or security threats
• Protect our rights and customers
• Handle a business transaction such as a merger, acquisition, restructuring, or sale of assets

Our services are hosted by Shopify, which provides the technology that allows us to offer our online store and shopping experience.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers as necessary to provide and improve our Services.

Shopify may process personal information in accordance with its own privacy policies and applicable laws.

For more information about how Shopify handles personal information, please review Shopify's privacy policies.

We use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website functionality
• Improve website performance
• Provide personalized product recommendations
• Support marketing and analytics activities

You may disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

Our website may contain links to websites, applications, or services operated by third parties.

SHIBORI INDIAN is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party website before providing personal information.

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided personal information to us, please contact us using the details provided below so that we can take appropriate steps to remove the information where required.

We use reasonable technical and organizational safeguards to help protect your personal information.

These may include:

• SSL encryption
• Secure systems
• Access-controlled information
• Security monitoring
• Appropriate administrative safeguards

However, no online system or method of transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain customer accounts
• Provide customer support
• Comply with legal, tax, and accounting requirements
• Resolve disputes
• Enforce applicable agreements and policies

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

Depending on applicable law, you may have certain rights regarding your personal information, including:

- Right to Access:

You may request access to personal information we hold about you.

- Right to Correct:

You may request correction of inaccurate or incomplete personal information.

- Right to Delete

You may request deletion of your personal information, subject to applicable legal requirements and exceptions.

- Right to Opt Out of Marketing

You may unsubscribe from promotional communications at any time.

You may still receive important non-promotional communications relating to your orders, account, shipping, returns, or other transactions.

- Managing Communication Preferences

You may opt out of marketing communications by:

• Using the unsubscribe option in promotional emails
• Contacting our customer support team
• Following the opt-out instructions included in applicable messages

We may need to verify your identity before processing certain requests.

With your consent where required, we may send:

• Promotional emails
• SMS notifications
• WhatsApp updates
• New arrival announcements
• Collection launches
• Special offers and promotions

You can unsubscribe from marketing communications at any time.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or other service-related communications.

If you have concerns or complaints regarding how we process your personal information, please contact us using the contact details provided below.

We will review and respond to your complaint in accordance with applicable law.

Your personal information may be processed, stored, or transferred outside the country in which you live.

Where required by applicable law, we will take appropriate steps to ensure that personal information transferred internationally receives an appropriate level of protection.

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• Changes to Our Services
• Changes in technology
• Legal or regulatory requirements

When we update this Privacy Policy, we will update the "Last Updated" date at the top of this page.

Your continued use of our services after an updated privacy policy is posted means that you acknowledge the updated policy, to the extent permitted by applicable law.

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, you can contact us at:

SHIBORI INDIAN

Email: help.shibori.ind@gmail.com
Phone: +91 8347554018
Support Hours: 11:00 AM to 6:00 PM (Monday to Saturday)

Address:
F-116, Tapi Arcade, Abrama Rd, Mota Varachha, Surat, 394101. Gujarat, India.