Terms and Conditions

Welcome to SHIBORI INDIAN. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms & Conditions (“Terms”).

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please discontinue use of our website.

SHIBORI INDIAN is an online fashion brand offering women’s ethnic wear and related fashion products through our website.

By using our website or placing an order, you agree to comply with these Terms and all other applicable policies published on our website, including:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Any other policies or guidelines published by SHIBORI INDIAN

These policies together govern your use of our website and services.

To use our website and place an order, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision and involvement of a parent or legal guardian.

You also agree that all information provided by you, including your name, address, contact number, email address, and payment information, is accurate, complete, and lawful.

We make reasonable efforts to ensure that product information displayed on our website is accurate and up-to-date.

Product information may include:

• Product images
• Fabric details
• Colors
• Sizes
• Measurements
• Designs
• Embroidery or prints
• Product descriptions

However, certain variations may occur due to photography, lighting, screen or monitor settings, and the natural characteristics of fabrics and craftsmanship.

Slight color differences between the product displayed on your screen and the actual product may occur due to device and lighting conditions.

Minor variations in embroidery, prints, fabric texture, placement, or finishing may also occur due to the nature of textile and garment production.

Such minor variations, where reasonable, shall not automatically be considered manufacturing defects.

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue products at any time.
• Update product information.
• Cancel an order if the ordered product becomes unavailable.

If an order is cancelled due to product unavailability after payment has been received, the eligible amount will be refunded according to our applicable Refund Policy.

All product prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers, and product availability may be changed or updated at any time without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an obvious technical, typographical, or pricing error, SHIBORI INDIAN reserves the right to correct the error and, where appropriate, cancel the affected order.

Any eligible prepaid amount for a cancelled order will be refunded according to our applicable refund policy.

Placing an order through our website constitutes a request to purchase the selected products. An order is not considered finally accepted until it has been processed or confirmed by SHIBORI INDIAN.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

SHIBORI INDIAN reserves the right to accept, reject, or cancel an order for reasons including but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Incorrect customer information
• Delivery limitations
• Suspicious or fraudulent activity
• Repeated COD refusal
• High-risk transactions
• Technical or operational issues

If an order is cancelled after successful payment, any eligible refund will be processed according to our Return & Refund Policy.

We may accept payment methods including

• Debit cards
• Credit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery (COD), where available

Payment options may vary depending on location, order value, product, payment provider, or other operational requirements.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process your payment.

Cash on Delivery may be available for selected locations and orders.

COD availability may depend on factors including:

• Delivery pin code
• Order value
• Customer order history
• Product or order type
• Verification requirements

SHIBORI INDIAN may contact customers to verify COD orders.

We reserve the right to cancel or decline COD orders that cannot be reasonably verified or that appear suspicious or high-risk.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

To protect our customers and our business, SHIBORI INDIAN may conduct reasonable verification checks.

We may:

• Verify your phone number.
• Verify delivery information.
• Contact you regarding COD orders.
• Request additional information where reasonably necessary.
• Cancel orders identified as suspicious, fraudulent, or high-risk.

Any such action may be taken to protect against payment fraud, misuse, unauthorized transactions, or abuse of our services.

By placing an order, you agree to our shipping policy.

Orders are generally processed and dispatched according to the timelines stated in our Shipping Policy.

Delivery timelines are estimates and may vary depending on:

• Destination
• Courier availability
• Weather conditions
• Public holidays
• Festival seasons
• Remote locations
• Transportation disruptions
• Customs clearance for international orders
• Other circumstances beyond our reasonable control

For complete details, please refer to our Shipping Policy.

All cancellations, returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers must follow the eligibility conditions, timelines, documentation requirements, and procedures specified in that policy.

Certain products, including customized, personalized, made-to-order, tailored, or altered products, may not be eligible for return or exchange except where permitted under our applicable policy for genuine defects or incorrect products.

Where customization, stitching, tailoring, or alterations are offered:

• Customers are responsible for providing accurate measurements and information.
• SHIBORI INDIAN is not responsible for fitting issues caused by incorrect measurements or information supplied by the customer.
• Customized, tailored, altered, or made-to-order products may be non-returnable and non-exchangeable except in cases covered by our Return & Refund Policy.
• Additional processing time may apply to customized or stitched orders.

Please review all customization details carefully before confirming your order.

From time to time, SHIBORI INDIAN may offer promotional campaigns, discount codes, sales, or special offers.

Unless otherwise stated:

• Promotions are subject to specific terms and conditions.
• Offers may have a limited validity period.
• Promotional codes may not be combined.
• Certain products may be excluded from promotions.
• Offers may be modified, suspended, or cancelled without prior notice where reasonably necessary.

Any promotional terms displayed at the time of purchase will apply to the relevant order.

All content is available on the SHIBORI INDIAN website, including but not limited to:

• Brand name and logo
• Product photographs
• Product designs
• Graphics
• Text and written content
• Website layout
• Product descriptions
• Illustrations
• Other visual or creative materials

is owned by or licensed to SHIBORI INDIAN and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use any website content without prior written permission from SHIBORI INDIAN.

By using our website, you agree not to:

• Use the website for any unlawful or unauthorized purpose.
• Provide false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of the website.
• Upload or transmit viruses, malware, worms, or other harmful code.
• Misuse discount codes, promotional offers, or other benefits.
• Use another person's information or payment method without authorization.
• Attempt to interfere with another customer's use of the website.
• Copy or misuse our website content or intellectual property.

Violation of these Terms may result in cancellation of orders, restriction of access, suspension of services, or other appropriate action.

Occasionally, our website may contain errors or inaccuracies relating to:

• Product descriptions
• Pricing
• Product availability
• Images
• Offers
• Shipping charges
• Other website information

SHIBORI INDIAN reserves the right to correct, update, or modify such information at any time without prior notice.

Where an error materially affects an order, we may contact the customer and, where appropriate, cancel the affected order and provide an eligible refund.

Our website may contain links, integrations, or services provided by third parties, including payment providers, shipping partners, social media platforms, analytics services, or other external websites.

Third-party services are operated independently from SHIBORI INDIAN.

We are not responsible for the content, privacy practices, availability, security, or services of third-party websites.

Your use of third-party websites or services may be subject to their own terms and privacy policies.

To the maximum extent permitted by applicable law, SHIBORI INDIAN shall not be liable for indirect, incidental, special, or consequential losses arising from:

• Use or inability to use the website.
• Delays caused by circumstances beyond our reasonable control.
• Courier or transportation delays.
• Temporary website interruptions.
• Unauthorized access resulting from circumstances beyond our reasonable control.
• Misuse of products or website services by customers.

Where permitted by applicable law, SHIBORI INDIAN’s liability in relation to a specific product or order shall be limited to the amount paid for that particular product or order.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless SHIBORI INDIAN, its owners, representatives, service providers, and partners from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms.
• Your misuse of the website.
• Your misuse of our products.
• Fraudulent or unauthorized activity associated with your account or orders.
• Your violation of applicable laws or third-party rights.

SHIBORI INDIAN reserves the right to suspend or restrict access to the website or services where reasonably necessary, including in cases of:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Abuse of promotional offers.
• Unauthorized access attempts.
• Misuse of the website.
• Conduct that may harm our business, customers, or systems.

We may also cancel or restrict orders where necessary to protect the security and integrity of our services.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.

SHIBORI INDIAN reserves the right to update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms are published on our website, unless otherwise stated.

We encourage customers to review this page periodically for updates.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

If you have any questions regarding these Terms & Conditions, please contact us:

SHIBORI INDIAN

Email: help.shibori.ind@gmail.com

Phone / WhatsApp: +91 8347554018

Customer Support: 11:00 AM to 6:00 PM Monday to Saturday

Business Address: F-116, Tapi Arcade, Abrama Rd, Mota Varachha, Surat, Gujarat 394101.

Please keep your order ID available when contacting us regarding an order.

Thank you for choosing SHIBORI INDIAN. We appreciate your trust and look forward to bringing you thoughtfully designed Indian fashion with a modern touch.