Shipping Policy

At SHIBORI INDIAN, we understand that every order is special. Whether you are shopping for a festival, wedding, celebration, or everyday elegance, we take care to process, pack, and deliver your order safely and on time.

This shipping policy explains our order processing, dispatch, delivery, shipping charges, tracking, and other shipping-related procedures.

• Orders are generally processed and dispatched within 24–48 business hours after successful payment or order confirmation for COD orders.
• Orders requiring customization, stitching, or alterations may require an additional 1–3 business days, depending on the level of customization.
• Processing will begin only when all required order details, including a complete and accurate delivery address and contact number, are available.
• During festivals, sales, new collection launches, or periods of high order volume, processing times may be slightly extended.

Note: Business days exclude Sundays and applicable public holidays.

Once your order has been processed and packed, it will be handed over to our shipping partner.

Orders are generally dispatched within 1–3 business days after order confirmation, depending on product availability and order requirements.

Once your order is dispatched, you will receive a tracking link or tracking details through the contact information provided at checkout.

We currently offer shipping across major cities, towns, and regions in India.

Estimated Delivery Time:

Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the destination and courier network.

Remote, rural, or difficult-to-service locations may require additional delivery time.

Shipping Charges:

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.

Free shipping may be offered on eligible orders, during promotions, or above a specified order value.

There are no additional shipping charges beyond those displayed at checkout unless additional charges arise due to circumstances such as reshipping caused by an incorrect address or repeated failed delivery attempts.

We may offer both:

• Online Prepaid Payment
• Cash-on-Delivery (COD)

COD availability may depend on the customer's location, order value, pin code, and other verification requirements.

For security and fraud-prevention purposes, COD orders may be subject to additional verification.

SHIBORI INDIAN reserves the right to cancel or decline an order if the order cannot be reasonably verified or is identified as high-risk or suspicious.

To protect our customers and our business, SHIBORI INDIAN may:

• Verify the customer's contact number or delivery address.
• Contact customers for COD order confirmation.
• Request additional information where reasonably necessary.
• Cancel suspicious, fraudulent, or high-risk orders.

If an order is cancelled after successful prepaid payment, any eligible refund will be processed according to our Return & Refund Policy.

Orders may be shipped through reputed logistics and courier partners depending on the destination, service availability, and operational requirements.

Our logistics partners may include providers such as Delhivery, Blue Dart, DTDC, India Post, or other reliable courier services.

The courier partner assigned to your order may vary.

Once your order has been dispatched:

• You may receive an email, SMS, and/or WhatsApp notification.
• A tracking number or tracking link may be provided.
• You can use the tracking information to monitor your shipment through the applicable courier partner.

Please keep your order ID handy when contacting us regarding your shipment.

A delivery may be unsuccessful due to:

• Incorrect or incomplete address
• Incorrect phone number
• Customer being unavailable
• Repeated failed delivery attempts
• Refusal to accept the package
• Restricted or inaccessible delivery location

If a package is returned to SHIBORI INDIAN due to unsuccessful delivery, we may contact you to arrange re-shipping.

Additional shipping charges may apply for re-shipping the order.

We work with reliable courier partners, but delivery timelines may occasionally be affected by circumstances beyond our control, including:

• Weather conditions
• Natural events
• Public holidays
• Courier delays
• Transportation disruptions
• Regional restrictions
• Strikes
• Festive-season order volumes
• Incorrect or incomplete customer information

In such situations, delivery may take longer than the estimated timeframe.

We will make reasonable efforts to assist you and provide available tracking information.

Where international shipping is available, we may ship orders to selected countries.

International delivery timelines and shipping charges depend on:

• Destination country
• Product weight and dimensions
• Courier service
• Customs clearance
• Local delivery conditions

Estimated international delivery time may generally be 7–15 business days after dispatch, although actual delivery times can vary.

International shipping charges will be displayed at checkout where applicable.

For international orders, customers may be responsible for:

• Customs duties
• Import taxes
• Local taxes
• Customs clearance charges
• Other government or destination-country fees

These charges are generally determined by the destination country's authorities and are not controlled by SHIBORI INDIAN.

SHIBORI INDIAN is not responsible for delays caused by customs clearance.

We take care when preparing every order.

Products are packed appropriately to help protect them during transportation and to reduce the possibility of:

• Moisture exposure
• External damage
• Excessive wrinkling
• Packaging damage

We aim to ensure that your SHIBORI INDIAN order reaches you safely and in excellent condition.

Please ensure that your shipping address, phone number, email address, and other delivery details are correct before completing your order.

If you need to change your shipping address after placing an order, contact us as soon as possible.

Address changes may not be possible once an order has been processed or dispatched.

SHIBORI INDIAN will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If your package appears to be lost, significantly delayed, or damaged during transit, please contact us as soon as possible with your order ID and available shipment details.

For packages that arrive damaged, please retain the packaging and product and provide photographs and/or an unboxing video where requested.

We will coordinate with the applicable courier partner and take reasonable steps to assist with the issue.

Shipping timelines and delivery charges are separate from our Return & Refund Policy.

For information about:

• Returns
• Exchanges
• Refunds
• Defective products
• Damaged products
• Incorrect products

Please refer to our Return & Refund Policy. Shipping charges depend on your location.

For any shipping-related questions, order tracking assistance, or delivery concerns, please contact us:

SHIBORI INDIAN

Email: help.shibori.ind@gmail.com
Phone / WhatsApp: +91 8347554018

Customer Support: 11:00 AM to 6:00 PM Monday to Saturday

Business Address: F-116, Tapi Arcade, Abrama Rd, Mota Varachha, Surat, Gujarat 394101.

Please keep your Order ID available for faster assistance.